Why NCSS Agents Sell HP Care Pack Services
Why do customers buy services?
- Their needs are more than basic warranty
- To protect their business
- To maximise their return on IT investments
- Improved employee productivity
- Peace of mind
- To have a consistent level of service across all products
Why do partners sell services?
- To increase gross profit & commission - easily
- Build in value - differentiate
- To increase customer loyalty - become a one stop shop to the customer
- Improve customer satisfaction –demonstrate you care about their business
- Enrich your portfolio of service offerings
- Expand your geographical area, which will enable you to respond to more opportunities across the country
- Augment your service force deliverables and gives you the ability to go after higher margin service business
HP Care Pack services – what are they?
HP Care Pack services have been designed to be sold at the “point of product sale”. Care pack sales have been extended to NCSS and their Agents as an opportunity to offer enhanced services to clients that they meet every day. They have a single part number and a set price allowing and the NCSS web site allows them to be quoted and purchased from any web access point.
- Flexible Services at a fixed price
- Services to meet your customers unique IT requirements
- Simple to purchase, easy to understand
- Packaged solutions to optimise system performance
- HP Care Pack compliments your customers IT investment
Why Customers purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard against downtime, which can reduce your productivity and profitability. These convenient service packages:
- Protect your investment in HP products
- Provide consistent, predictable levels of support across your entire department or business
- Ease budget planning with fixed-cost support that includes parts and labor
- Give you direct access to proven technical and problem-solving expertise
- Offer a choice of response-time and repair-time commitments
- Deliver prompt, measurable results
- Are available whenever and wherever you do business
How can the range of HP Care Pack services increase your margin and Customer Satisfaction?
Increase both your margin and customer satisfaction by providing services over and above the product warranty, to meet their unique business needs by giving you the ability to:
- Increase the warranty coverage – up to 24 hours a day, 365 days a year on most products
- Extend the warranty to 4 or 5 years
- Shorten the response time for an engineer to be on site in the event of equipment failure to 8, 4 or even 2 hours! Shorten the time to repair - for example committed fix times of 6 hours from the time of logging a service call
- Have the equipment installed by HP, the leading services organisation in Australia.
- Have calls logged with an Australian based Call Centre
And finally…
- Support your customer’s software service requirements for most common applications and operating systems
Note: some conditions may apply depending on location and equipment type
Here are some considerations for considering the benefits of Care Packs over standard Warranty
- What you get and what you do not get with warranty...
- Basic Warranty provides
- Hardware protection against manufacturer defect
- Parts and labor
- Best effort response (usually second business day) for replacement of defective components
- Best effort repair
- No software or network operating system support
- No installation services
Remember …Warranty protects the hardware; service protects the business.
- HP CARE PACK Services provide
- HP CARE PACK Services help protect against downtime. Warranty does not.
- HP CARE PACK Services offer committed response times. Warranty does not.
- HP CARE PACK Services for software provide a single source of expert help for the most popular business applications, regardless of vendor. Individual software warranties do not.
- HP CARE PACK Services can provide installation support. Warranty does not.
- HP CARE PACK Services let you select the type and level of support that ’s right for YOUR environment. Warranty does not.
Remember …HP CARE PACK Services protect against downtime and its impact on your business
|
